Returns & Exchanges
At Epres, we stand behind our high-performance hair care technology and want you to be completely satisfied with your results. If you are not happy with your purchase, we offer a 30-day return window for all products purchased directly from our website.
Initiate Your Request
Visit our online returns portal with your order number and email address to start the process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all components of the kit are included.
Ship the Product
Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing